Insurer Information & Claims / Complaint Notification

ERGO Versicherung AG, UK Branch is based in London and is authorised by Bundesanstalt für Finanzdienstleistungsaufsicht and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. ERGO Versicherung AG, UK Branch is part of ERGO Group AG which is represented in over 30 countries worldwide. With over 44,000 people working for ERGO Group AG and premium income of 17.2 billion euros recorded in 2016, ERGO Group AG is a part of Munich Re, one of the leading reinsurers and risk carriers worldwide.

ERGO Versicherung AG is rated AA- by S & P.

ERGO Group AG is rated AA- by Fitch and A by S & P.

As a wholly owned subsidiary of the group Munich Re, ERGO enjoy the Munich Re rating: AA- (Very strong) by S&P and A+ (Superior) by A.M. Best.

FCA’s test case for business interruption claims

Information for ERGO policyholders about the FCA’s test case can be found here.

Ergo Claims Process

Our claims facility is provided by MPL Claims Management LTD (MPL), a countrywide claims management company.

Your claims should be notified to MPL by Telephone: 0345 060 0014

Giant has a panel of nominated loss adjusters, which will be appointed depending in the nature and location of the claim. 

Complaints Procedure

Our aim is to provide all our customers with a first-class standard of service. However, there may be occasions when you feel this objective has not been achieved. Any enquiry or complaint that you may have should in the first instance be addressed to the broker who arranged this cover for you.

If you remain unhappy then your enquiry or complaint should be addressed to:

Paul Russell - Managing Director
Giant Risk Solutions Limited
First Floor
41 St Vincent Place
G1 2ER

If neither the broker nor Giant is able to resolve your complaint satisfactorily within three business days, then you should refer your complaint to the Head of Compliance of ERGO Versicherung AG, UK Branch:

Complaints Manager
ERGO UK Specialty Limited
Munich Re Group Offices
10 Fenchurch Avenue

Phone – 020 3003 7130