Probitas Syndicate 1492

Insurer Information & Claims / Complaint Notification

Probitas Syndicate is a Lloyd’s underwriting syndicate specialising in property, construction and casualty insurance and reinsurance solutions. Headquartered in London, Probitas Syndicate writes business globally and is an Appointed Representative of Lloyd’s approved Capita Managing Agency.

Lloyd’s is the world’s specialist insurance and reinsurance market.

With expertise earned over centuries, Lloyd’s is the foundation of the insurance industry and the future of it. Led by expert underwriters and brokers who cover more than 200 territories, the Lloyd’s market develops the essential, complex and critical insurance needed to underwrite human progress.

Backed by diverse global capital and excellent financial ratings, Lloyd’s works with a global network to grow the insured world – building resilience for businesses and local communities and strengthening economic growth around the world.

Claims Procedure

Your claim will be handled by Topmark Claims Management Ltd

To report a claim, contact Topmark Claims Management Ltd on:

Telephone:           0141 331 6832

Complaints Procedure

You can find details of the Probitas Syndicate complaint process on its website

If you wish to make a complaint please contact:

The Complaints Manager
Probitas 1492
21 Lime Street
Tel: 020 3972 5810

You can expect that:

  • Your complaint will be acknowledged in writing within 2 days of receipt.
  • We will assign your complaints the Complaints Manager at Probitas 1492 who will follow it through to completion
  • Your complaint will be assessed impartially and fairly
  • You will be kept regularly informed
  • Your complaint will be resolved as soon as possible.

If you are unhappy with the outcome of the complaint investigation or if the investigation has not been completed within the required timeframes, you may be entitled to have your complaint reviewed by the  Lloyd’s Complaints team. Further information can be found at

The address of the Complaints team at Lloyd’s is:

Complaints Lloyd’s
Fidentia House
Walter Burke Way
Chatham Maritime

Telephone 020 7327 5693
Fax 020 7327 5225

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint - How We Can Help” available at

If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). Further information can be found at

The contact details for the FOS are:

The Financial Ombudsman Service,
Exchange Tower,
E14 9SR.

Telephone  0800 023 4567 (calls to this number are free from “fixed lines” in the UK) or 0300 123 9123 (calls to this number are charged at the same rate as 01 and 02 numbers on mobile phone tariffs in the UK).