Ascot at Lloyd’s

Insurer Information & Claims / Complaint Notification

Ascot Underwriting, the Managing Agency for Syndicate 1414 at Lloyd’s, has been one of the best performing Syndicates since the company was formed in 2001.  It offers a broad range of property and casualty products, covering a wide range of sectors and industries, including leading multinational companies.    The high proportion of business it is a lead market for demonstrates the quality of the underwriting Syndicate.

Ascot Group is one of the world’s pre-eminent specialty risk assumption organisations.  We are a modern era company operating through an ecosystem of interconnected global operating platforms bound by a common mission and purpose.   We utilise every aspect of our global operating platform as part of a unified system aligned around common underwriting, product and distribution strategies.  What we call A Single View of Risk. This differentiated organisational principle allows us to originate specialty risks across the globe, while responding with speed, capacity and innovative product solutions. 

Modern technology enhances everything we do.  Knowledge sharing, operating efficiency and a differentiated client experience are enabled by our digital strategies.   Our robust and diverse capital structure – supported by leading Enterprise Risk Management – is designed to help solve our clients most pressing risk issues.  This dynamic capital model allows us to scale according to market opportunity while optimising our risk adjusted returns and delivering consistent outperformance.  Ascot has been built to be resilient.  We offer our clients the utmost financial security while delivering bespoke products and world class service – pre and post claims.  

Ascot’s greatest strength is our talented employees, who flourish within a collaborative, inclusive and entrepreneurial culture; steeped in underwriting excellence, integrity and a passion to find a better way.

Ascot provides insurance and reinsurance solutions globally through its Lloyd’s and Bermuda platforms and specialty insurance products through underwriting offices throughout the United States.

Claims Procedure

Should You need to report or make a claim to Us, please contact Our specialist claims handler Woodgate and Clark Limited, whose details are below. You may if You wish also advise Your insurance adviser or Our Binding Underwriter to do this on Your behalf.

Woodgate and Clark Limited
Kings Hill Avenue
Kings Hill
West Malling
ME19 4AJ

Claims Telephone: +44 (0) 1732 520273

Out of office Telephone: +44 (0) 1732 520270


It will be helpful when reporting a claim if You are able to advise the Policy number and brief details of the claim.

Complaints Procedure

We are dedicated to providing a high-quality service and We want to ensure that We maintain this at all times.

However, in the event that You wish to make a formal complaint You should contact Us using one of the following options:

  • In writing (letter or email) to the address shown below; or
  • By telephone to the telephone number shown below.

The Managing Director
Giant Risk Solutions Ltd
1st Floor
41 St Vincent Street
Glasgow G1 2ER


Tel:     +44 (0) 845 3096 570

We will review Your complaint and will investigate the circumstances regarding Your complaint and write to You within fourteen (14) calendar days with a response.

If You are not satisfied with the response, or have not received a response from Us within fourteen (14) calendar days, You are entitled to refer the matter to Lloyd’s. Lloyd’s will then conduct a full investigation of Your complaint and provide You with a written final response.  If You wish to ask Lloyd’s to investigate Your complaint You may do so by contacting:

Complaints Lloyd’s
Fidentia House
Walter Burke Way
Chatham Maritime


Tel:         +44 (0) 20 7327 5693

Fax:        +44 (0) 20 7327 5225


Details of Lloyd’s complaints procedures are set out in a leaflet “HOW WE WILL HANDLE YOUR COMPLAINT” available at and are also available from the above address.

If You remain dissatisfied after Lloyd’s has considered Your complaint You may have the right to refer Your complaint to the Financial Ombudsman Service.

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9SR


Tel: For UK Callers: 0800 023 4567 (free phone) or 0300 123 9123 (but charges apply)

Tel: For callers from abroad: +44 (0) 20 7964 0500 (charges apply)


Please remember that You will have to refer Your complaint to the Financial Ombudsman Service within 6 months of receiving Lloyd’s final response.

Making a complaint will not affect Your legal rights. If You appoint someone to act on Your behalf or if You ask someone else to act on Your behalf You should provide Us with written authority to allow Us to deal with them.  We will not pay their costs.

Financial Services Compensation Scheme (FSCS).

The Insurer is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the FSCS if in the unlikely event that We are unable to meet Our obligations under this Policy. If You were entitled to compensation under the FSCS, the level of compensation payable would depend on the nature of the insurance granted under this Policy.

Further information about the FSCS is available from:

Financial Services Compensation Scheme
PO Box 300
GL17 1DY


Tel: For UK callers: 0800 878 1100 (free phone)

Tel: For callers from abroad: +44 (0) 20 7741 4100