Insurer Information & Claims / Complaint Notification

DTW1991 is a specialist Lloyd’s syndicate, focusing on delegated underwriting authority business.

Established in January 2013, DTW1991 is underpinned by a diverse capital structure supported by both trade and private capital. With a focus on the Lloyd’s Binding Authority market the syndicate has a strong underwriting discipline supported by a fresh approach to the management of delegated authority business. The syndicate benefits from Lloyd’s A.M. Best rating of A, and a Standard & Poor’s rating of A+.

DTW1991 provides property, liability and specialist sports and leisure products, predominantly to small and medium-sized enterprises in the US, UK and International.

Lloyd’s is the world’s specialist insurance and reinsurance market.

With expertise earned over centuries, Lloyd’s is the foundation of the insurance industry and the future of it. Led by expert underwriters and brokers who cover more than 200 territories, the Lloyd’s market develops the essential, complex and critical insurance needed to underwrite human progress.

Backed by diverse global capital and excellent financial ratings, Lloyd’s works with a global network to grow the insured world – building resilience for businesses and local communities and strengthening economic growth around the world.

Claims procedure

Should You need to report or make a claim to Us, please contact Our specialist claims handler Woodgate and Clark Limited, whose details are below. You may if You wish also advise Your insurance adviser or Our Binding Underwriter to do this on Your behalf.

Woodgate and Clark Limited
The Red House
King Street
West Malling
ME19 6QT

Claims Telephone: +44 (0) 1732 520273

Out of office Telephone: +44 (0) 1732 520270

Email: newclaim@woodgate-clark.co.uk

It will be helpful when reporting a claim if You are able to advise the Policy number and brief details of the claim.

Complaints procedure

We are dedicated to providing a high-quality service and We want to ensure that We maintain this at all times.

However, in the event that You wish to make a formal complaint You should contact Us using one of the following options:

  • In writing (letter or email) to the address shown below; or
  • By telephone to the telephone number shown below.

The Compliance Officer
Syndicate 1991
6th Floor
One Creechurch Place
Creechurch Lane

Email: complaints@dtw1991.com

Tel:     +44 (0) 20 3929 3120

We will review Your complaint and will investigate the circumstances regarding Your complaint and write to You within fourteen (14) calendar days with a response.

If You are not satisfied with the response, or have not received a response from Us within fourteen (14) calendar days, You are entitled to refer the matter to Lloyd’s. Lloyd’s will then conduct a full investigation of Your complaint and provide You with a written final response.  If You wish to ask Lloyd’s to investigate Your complaint You may do so by contacting:

Complaints Lloyd’s
Fidentia House
Walter Burke Way
Chatham Maritime

Email:    complaints@lloyds.com

Tel:         +44 (0) 20 7327 5693

Fax:        +44 (0) 20 7327 5225

Web:     www.lloyds.com/complaints

Details of Lloyd’s complaints procedures are set out in a leaflet “HOW WE WILL HANDLE YOUR COMPLAINT” available at www.lloyds.com/complaints and are also available from the above address.

If You remain dissatisfied after Lloyd’s has considered Your complaint You may have the right to refer Your complaint to the Financial Ombudsman Service.

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

Tel: For UK Callers: 0800 023 4567 (free phone) or 0300 123 9123 (but charges apply)

Tel: For callers from abroad: +44 (0) 20 7964 0500 (charges apply)

Web: www.financial-ombudsman.org.uk

Please remember that You will have to refer Your complaint to the Financial Ombudsman Service within 6 months of receiving Lloyd’s final response.

Making a complaint will not affect Your legal rights. If You appoint someone to act on Your behalf or if You ask someone else to act on Your behalf You should provide Us with written authority to allow Us to deal with them.  We will not pay their costs.

Financial Services Compensation Scheme (FSCS).

The Insurer is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the FSCS if in the unlikely event that We are unable to meet Our obligations under this Policy. If You were entitled to compensation under the FSCS, the level of compensation payable would depend on the nature of the insurance granted under this Policy.

Further information about the FSCS is available from:

Financial Services Compensation Scheme
PO Box 300
GL17 1DY

Email: enquiries@fscs.org.uk

Tel: For UK callers: 0800 878 1100 (free phone)

Tel: For callers from abroad: +44 (0) 20 7741 4100

Web: www.fscs.org.uk